Refund policy

Return, Refund & Exchange Policy – Panny Accessories

We deal in handmade and carefully crafted products. Please read this policy carefully before placing an order.

🔹 Defective Products Only

In the rare case that you receive a defective or damaged product, please contact us within 48 hours to 7 days of delivery.

To raise a return request, an unboxing video is mandatory:
• The video must clearly show the sealed package.
• The shipping label must be visible.
• The video should be continuous (no cuts or pauses).
• The defect must be clearly visible.

Please email the video and order details to:
📧 pannyaccessories7@gmail.com

Once verified, we will arrange a replacement or refund.

🔹 Refund Process

• Refunds are only applicable for approved defective products.
• Refund will be credited to the original payment method.
• Processing time: 5–7 business days after approval.
• For COD orders, refund will be made via UPI or bank transfer.

🔹 No Return / No Refund / No Exchange

We do not accept returns, refunds, or exchanges if:
• The product is used, washed, or damaged after delivery.
• The product has been altered or mishandled.
• The issue is related to personal preference (color, design, size expectations, etc.).

🔹 Please Review Before Purchase

We request all customers to carefully check:
• Product description
• Images
• Fabric/material details
• Size information (if applicable)

If you have any questions, please contact us before placing the order.

🔹 Quality Assurance

We take pride in the quality of our products. If you face any genuine issue, please contact us and our team will do their best to resolve it fairly and quickly.

Thank you for shopping with Panny Accessories.